Warrenty Policy

Warranty Policy — Additronix (UAE)

Last updated:  2nd September 2025

This Warranty Policy explains how ADDITRONIX PRINTING MACHINERY TRADING LLC (“Additronix”, “we”, “us”) supports warranty service for 3D printers and related equipment purchased from our Shopify store. It is designed to work alongside each manufacturer’s official warranty.

Contact details - 
Email: info@additronix.com| Phone/WhatsApp: +971523279685

1) Scope & brands we cover

This policy covers new, genuine products purchased directly from Additronix in the UAE, including printers and standard accessories from the following brands:

  • Bambu Lab

  • Creality

  • Piocreate)

  • Elegoo

  • Other brands listed on our store from time to time

Manufacturer-first rule: Each product is governed by the official manufacturer warranty for your region (UAE) and model. Where a term in this Policy conflicts with the manufacturer’s warranty, the manufacturer’s terms prevail for coverage decisions. Additronix facilitates claims and service per those terms.

2) Warranty start date & proof of purchase

  • Start date: The earlier of (a) your invoice date or (b) the courier’s delivery scan date.

  • Proof required: A valid Additronix invoice and an intact serial number/QR label on the device.

  • Transferability: Warranty is generally tied to the product within the covered region; some brands may require the original purchaser. Keep your invoice and packaging.

3) Standard warranty coverage (summary)

While exact coverage and durations vary by brand/model, most manufacturers provide limited hardware warranties covering defects in materials or workmanship under normal, intended use. Typical (not guaranteed) coverage patterns include:

  • 3D printer main unit & control electronics: limited warranty as per brand/model (often ~12 months).

  • Motors, boards, sensors, displays, power supplies: brand/model-dependent warranty.

  • Heated beds, hotend assemblies, extruders: covered for defects; nozzles, PTFE tubes, and other wear parts are generally consumables (see §4).

  • Resin printers: main unit electronics covered; LCDs, FEP/ACF films, vats, gaskets are consumables.

  • Batteries (if any), fans, belts, bearings: typically wear items with limited or no warranty beyond DOA unless the manufacturer specifies otherwise.

For the exact term (months/years) and parts list for your model, refer to the manufacturer’s UAE warranty page or your product’s user manual. We can share the applicable document on request.

4) What is not covered (exclusions & limitations)

The following are ordinarily not covered by manufacturer warranties and therefore not covered by Additronix beyond DOA (see §7):

  • Consumables & wear-and-tear parts: nozzles, hotends/nozzle tips, PTFE tubes, heater cartridges, thermistors, wiper/maintenance parts, belts, bearings, rollers, build plates/sheets, PEI sheets, FEP/ACF films, resin vats, filters, screens, glue/adhesives, lubricants, cleaning tools, SD cards/USB drives.

  • User-caused damage or misuse: incorrect assembly, dropping/impact, liquid ingress, corrosion, sand/dust ingress, power surges, wrong voltage/fuse, poor ventilation/overheating, inappropriate storage (heat/UV/moisture).

  • Improper materials or settings: using unsupported filaments/resins, hard abrasives without suitable nozzles, curing or wash chemicals that attack plastics, or slicer settings that overdrive heaters/steppers.

  • Modifications/unauthorized repair: third-party or self-performed repairs, rewiring, non-OEM firmware, bypassing safety interlocks, drilling/cutting frames, or tampering with serial labels.

  • Cosmetic issues not affecting function: minor scratches, paint rub, discoloration.

  • Network/software issues outside hardware defects: slicer bugs, OS conflicts, Wi-Fi/mesh quality, cloud outages.

  • Inadequate maintenance: failure to perform routine calibration, lubrication, belt tensioning, nozzle cleaning, resin vat care, or replacing wear parts as advised by the manufacturer.

  • Commercial overuse outside duty cycle: print-farm or industrial duty beyond the model’s intended use/duty rating, where stated by the manufacturer.

5) Your responsibilities (to keep the warranty valid)

  • Follow the manual: assembly, installation, environment (temp/ventilation), and safety, based on the Manufacturer's terms of use and warranty guidelines.

  • Use compatible materials per brand guidance.

  • Keep firmware/software at stable manufacturer-recommended releases.

  • Perform routine maintenance and document when asked (photos/video).

  • Do not remove or alter serial/QR labels.

  • Use proper power and surge protection.

6) Warranty service options (UAE) - Back to Basepoint

Depending on the brand/model and issue, your case will follow one of these paths:

  1. Remote triage & parts replacement (RMA-Parts): We/brand support will guide diagnostics; if eligible, parts are shipped for user or technician installation.

  2. Carry-in / ship-to-service: You bring or ship the unit (securely packed) to our UAE service point or a brand-approved center, .

  3. Exchange or replacement: Only when the manufacturer authorizes it (generally for DOA or unrecoverable defects).

  4. On-site service: Available only if the manufacturer provides it for your model (mostly enterprise/industrial units).

Shipping costs (within UAE):

  • Inbound to us: Customer pays to send the device/part for inspection unless Additronix/brand explicitly covers it.

  • Return to you (approved warranty): Additronix covers standard return shipping to easily accessible areas; remote-area surcharges may apply.

  • Non-warranty/out-of-scope: Customer pays both ways plus any diagnostics/repair fees (see Point10).

7) DOA (Dead on Arrival) & damage during shipping

  • If your item is DOA or damaged on arrival, contact us within 48 hours of delivery with photos/videos and the order number.

  • Keep all packaging for inspection. After triage, if confirmed DOA, we will arrange like-for-like exchange, repair, or a manufacturer-approved remedy.

  • Claims after 48 hours are handled as standard warranty cases.

8) Brand-specific notes (high-level guidance)

  • Bambu Lab: May require logs/serial diagnostics. Use recommended filaments, perform maintenance (nozzle/hotend, lubrication, belt checks), and avoid unsupported firmware.

  • Creality: Warranty and service channels vary by model and region; keep serials intact and follow bed/nozzle maintenance schedules.

  • PioCreat (Piocreate): Resin and FDM lines require adherence to material handling and firmware guidelines; resin-related consumables are excluded once used.

  • Elegoo: For resin printers, LCD panels, FEP films, and vats are wear items; follow exposure and cleaning guidance to avoid premature wear.

These are operational pointers only; the brand’s official warranty text controls.

9) How to make a warranty claim (step-by-step)

  1. Contact us: Email info@additronix.com (subject: Warranty – [Order Number | Brand Name | Model]) or WhatsApp +971523279685.

  2. Provide basics: order number, serial number, purchase date, short description, photos/videos of the issue, and any error logs/messages.

  3. Remote triage: Our team (and where required, the manufacturer) will guide checks/firmware steps.

  4. RMA issued: If a hardware defect is likely, we’ll issue an RMA with packing/shipping instructions or book a carry-in slot.

  5. Inspection/decision: We aim to provide an outcome after inspection/testing. If approved, we proceed with repair, parts replacement, or exchange per brand rules.

  6. Return shipping: We return repaired/replaced items to you per §6.

10) Out-of-warranty service & diagnostics

If your device is out of warranty or the issue is excluded:

  • We can offer paid diagnostics and a quotation for repair/parts.

  • You decide to proceed or decline. If you decline, we return the unit at your cost.

  • Data/prints/profiles: Back up SD cards or profiles; we are not responsible for data loss during service.

  • Repairs use OEM parts where available; if a part is EOL/unavailable, we’ll advise alternatives if permitted by the brand.

11) Cross-border, grey-market & serial integrity

  • Warranty support generally applies to UAE-sourced units sold by Additronix.

  • Grey-market imports or units with tampered/removed serials may be ineligible for brand warranty in the UAE.

  • If you relocated the product outside the UAE, service will depend on manufacturer's regional policies.

12) Liability & limits

  • Warranty remedies are limited to repair, replacement, or parts supply, as determined by the manufacturer.

  • Additronix is not liable for indirect or consequential losses, downtime, lost prints/material, or business interruption.

  • This Policy does not limit any non-excludable rights under UAE law.

13) Relationship to Returns & Refunds Policy

  • DOA within 48 hours → see Point7 and our Returns & Refunds Policy for exchange handling.

  • Change-of-mind returns are not part of the warranty and follow the Returns & Refunds Policy (strict eligibility window and charges).

14) Contact & support

Questions or to start a warranty claim:
Email: info@additronix.com , sales@setterox.com
Phone/WhatsApp: +971523279685