Shipping policy

Last updated: 1 September 2025

This Shipping Policy explains how ADDITRONIX PRINTING MACHINERY TRADING LLC (“Additronix”, “we”, “us”, “our”) handles order processing, delivery methods, timelines, charges, and shipping issues for purchases made on our Shopify store.

Company details
Legal name: ADDITRONIX PRINTING MACHINERY TRADING LLC
Email: info@additronix.com | Phone/WhatsApp: +971523279685

1) Service area

  • Primary coverage: United Arab Emirates (UAE).

  • International shipping: Limited. Please email/WhatsApp us before ordering from outside the UAE to confirm availability, restrictions (e.g., resins/liquids), and quotes.

2) Processing times

  • Order verification & packing: Typically same or next working day after successful payment and fraud checks.

  • Cut-off time: Orders placed after 12:00 (GST) are usually processed the next working day.

  • Working days: Monday–Saturday.
    Sundays and UAE public holidays are non-working days.

  • Pre-orders/backorders: Dispatch when stock arrives; the ETA shown at checkout is indicative.

3) Delivery timelines (UAE)

  • All shipments deliver in 1–2 working days after dispatch across the UAE, subject to courier capacity and address accessibility.

  • Single-consignment handling: Whether your order ships in one or multiple boxes, it is treated as one package/consignment for SLA, delivery attempts, and charges. Couriers aim to deliver the consignment together.

Remote/out-of-service areas may require additional time (see Point 5).

4) Shipping charges & free-delivery threshold

  • Free standard delivery for orders ≥ AED 650 to easily accessible/standard serviceable UAE areas.

  • Orders < AED 650 or remote/out-of-service areas: Shipping is chargeable and shown at checkout or confirmed by our team.

  • Service/ Remote: Extra handling fees may apply; we’ll confirm before dispatch if not shown at checkout.

If an order shipped free is later returned for customer reasons, the actual outbound shipping cost (and any remote-area surcharge) we incurred will be deducted from any approved refund (see Returns & Refunds Policy).

5) Remote & difficult-access locations

Couriers maintain dynamic lists of remote/out-of-service postcodes/areas and may apply a surcharge or require extra transit time (e.g., distant towns, islands, desert sites, high-security zones, or restricted vehicle access).

  • If your address is flagged, we will inform you and you may: proceed with the surcharge, provide an alternate address, arrange pickup (if offered), or cancel for a full refund.

6) Address accuracy, delivery attempts & re-delivery

  • Provide a complete, accurate address, active phone number, building/community name, and any access instructions.

  • Couriers typically make 1–2 attempts per order/consignment (not per box). If delivery fails (incorrect address, unreachable phone, refusal), items may be returned to the sender (RTS).

  • Re-delivery/RTS fees (including two-way shipping and surcharges) may apply and are chargeable to the customer.

7) Tracking & proof of delivery

  • You’ll receive a dispatch confirmation with tracking once an order is fulfilled.

  • Risk of loss passes on the courier’s delivery scan at the address provided (or authorized reception/security where applicable).

  • If someone else at your location (e.g., building security) signs/receives, that constitutes proof of delivery for the whole consignment.

8) Packaging, inspection & damage on delivery

  • Goods are packed securely; printers/resins ship in manufacturer packaging with added protection when needed.

  • Inspect the parcel(s) on delivery. If damaged, note it with the courier and contact us within 48 hours with photos/videos of the outer box, inner packaging, and item.

  • DOA/damage claims must be raised within 48 hours of delivery (see Returns & Refunds Policy). Keep all packaging until the case is resolved.

9) Temperature-sensitive & restricted items

  • Filaments and resins can be sensitive to heat, humidity, and UV. We are not responsible for degradation after delivery due to storage conditions.

  • Liquids/chemicals (resins, solvents) may face transport restrictions; certain destinations or carriers may be unavailable. We will advise alternatives where possible.

10) Failed delivery, refusal & cancellations in transit

  • If you refuse delivery or a shipment is undeliverable and returned to us, we will contact you to arrange re-delivery at cost or a return per our Returns & Refunds Policy.

  • All actual courier fees (outbound, remote surcharge, return freight) will be chargeable/deducted from any eligible refund.

11) Force majeure & public holidays

Delivery estimates exclude UAE public holidays and events beyond our control (extreme weather, civil contingencies, force majeure). Sundays are holidays and not counted as working days for processing or delivery.

12) Contact & support

Need help with shipping, tracking, or a delivery issue?
Email: info@additronix.com || Sales@additronix.com
Phone/WhatsApp: +971523279685